Privacy Policy

Last updated: January 21, 2026

Watch Lounge operates this online store and website, including all related content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated and secure shopping experience. Our store is powered by Shopify, which enables us to deliver these Services efficiently.

This Privacy Policy explains how Watch Lounge collects, uses, stores, and shares your personal information when you visit our website, make a purchase, interact with our Services, or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern matters related to the collection and handling of personal information.

By accessing or using any of our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to any data that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on how you interact with our Services and where you reside, we may collect the following categories of personal information:

  • Contact details: name, billing address, shipping address, phone number, email address
  • Payment and financial information: card details, transaction data, payment confirmations (processed securely by third-party payment providers)
  • Account information: username, password, preferences, and settings
  • Transaction history: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled
  • Customer communications: messages sent to our support team or other correspondence
  • Device and technical data: IP address, browser type, device identifiers, and network information
  • Usage data: how and when you interact with our website and Services

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise provide information
  • Automatically through cookies, tracking technologies, and device interactions with our website
  • Service providers acting on our behalf (such as payment processors, logistics partners, and analytics providers)
  • Business partners and third parties, where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Improving Services

  • Processing payments and fulfilling orders
  • Managing accounts and customer preferences
  • Handling returns, exchanges, and customer support
  • Delivering products and arranging shipping
  • Enhancing and personalizing your shopping experience

Marketing and Advertising

  • Sending promotional emails, messages, or offers
  • Displaying relevant ads on our website or third-party platforms based on your interactions

Security and Fraud Prevention

  • Verifying identities and securing transactions
  • Detecting and preventing fraudulent or malicious activity

Communication

  • Responding to inquiries and providing customer support
  • Maintaining our business relationship with you

Legal and Compliance Purposes

  • Complying with legal obligations
  • Responding to lawful requests from authorities
  • Enforcing our terms, policies, and rights

How We Share Personal Information

We may share personal information under the following circumstances:

  • With Shopify and third-party service providers that support our operations (payment processing, shipping, IT services, analytics, customer support)
  • With marketing and advertising partners, subject to their own privacy policies
  • When you request or consent to sharing, such as for shipping or social media integrations
  • With affiliates or within our corporate group
  • In connection with business transactions (mergers, restructuring, or bankruptcy)
  • To comply with legal obligations or protect our rights and users

Relationship With Shopify

Our Services are hosted by Shopify. Shopify processes personal information to support and improve the platform and may store data outside your country of residence.

Some enhanced Shopify features may combine your interactions with our store and other merchants. In these cases, Shopify acts as the data controller for such processing. More details are available in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites

Our website may include links to third-party sites. Watch Lounge is not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the legal age in their jurisdiction. If a child’s information has been provided, a parent or guardian may request deletion by contacting us.

Data Security & Retention

While we take reasonable measures to protect your personal information, no system is completely secure. Data retention depends on operational, legal, and contractual requirements, including account maintenance, compliance, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Accessing your personal information
  • Requesting correction or deletion
  • Data portability
  • Opting out of targeted advertising or data sharing
  • Managing marketing communications

Requests can be made by contacting us. We may need to verify your identity before processing requests, as required by law.

Complaints

If you have concerns about how your personal information is handled, you may contact us directly. Where applicable, you may also lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred, stored, or processed outside your country. Where required, we rely on approved safeguards such as Standard Contractual Clauses to protect transferred data.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, along with an updated revision date, as required by law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

Email: fazilvn@sketchmonk.com

Address: 1401, Hamza Tower, Sports City , Dubai, United Arab Emirates